Your
AI assistant
for customer
conversations
Answer questions faster, stay organized, and give customers a better experience every day.
Daily Activity Report
09:00
Order
Order #1234 received
New customer registration
09:00
Customer
09:00
Customer
New customer registration
09:00
Alert
API credit usage alert
Always On. Support customers even
outside business hours
Faster Replies. Answer common
questions in seconds
Human Handover. Pass important
conversations to your team when needed
Built to Help
Businesses
Respond Faster
Helping businesses stay available, organized, and ready to serve customers.
How
Souq Mate
Works
Reply to customer questions and enquiries quickly.
Manage messages and customer conversations with ease.
Keep communication organized across your business.
Website Chat
Support visitors while they browse your website.
Talk To
Customers
Everywhere
Customers contact businesses through different platforms every day.
One inbox. One experience. Every conversation in one place.
Our tech stack
Stay Ahead in Customer
Conversations
24/7 Customer Replies
Respond to customers day and night.
Smart Question Handling
Answer common questions automatically.
Product Information Sharing
Send product details and pricing quickly.
Team Handover
Pass important conversations directly to your staff.
Conversation History
Organize customer interactions for easy review.
Business Insights
Track customer engagement trends.
Secure Data Handling
Business and customer information stays protected.
UAE-Focused Compliance
Built around local business and data standards.
Controlled Responses
You decide how Souq Mate communicates with customers.
Reliable Support
Our team is available whenever you need assistance.
Souq Mate is designed to help businesses protect
their data and customer conversations.
Built With
Privacy
and
in Mind
Security
Built For
Everyday
Business Situations
Customer Support
Answer common questions without making customers wait.
Product Enquiries
Help customers understand products and services faster.
Lead Qualification
Identify customers who are ready to buy.
Appointment Requests
Help organize bookings and customer requests.
Multi-Location Businesses
Facilitate team discussions.
After-Sales Support
Provide updates and support after a purchase.
Flexible
Plans
For
Growing Businesses
Whether you’re handling dozens of conversations or thousands each month, we have a plan that fits your business.
Starter
getting started.
- Access to Deployable AI Portal
- Agentic AI chat agent
- Product & service information sharing
- Lead qualification
- 300 monthly conversation credits free
Growth
Built for businesses with increasing customer activity.
5,000 AED/ Year.
- Everything in Starter
- Limited business system connections
- New feature suggestions
- 10,000 monthly conversation credits free
Business
For larger teams managing high conversation volumes.
20,000 AED/ Year.
- Everything in Growth
- Unlimited business system connections
- New feature requests
- Advanced business support
- Unlimited conversations
Faster Customer Replies
Shorten wait times and boost customer satisfaction.
More Organized Communication
Keep all customer conversations in one place.
Better Use Of Team Time
Allow staff to focus on important conversations.
Consistent Customer Experience
Give customers clear and reliable responses.
Business Growth Support
Handle more enquiries without increasing workload.
Available Day And Night
Support customers even outside business hours.
Do I need technical knowledge to use Souq Mate?
No technical skills or IT team is needed to use Souq Mate. We handle everything A-Z for you.
How long does setup take?
The setup time can take between 2-5 working days.
Does Souq Mate replace my staff?
Souq Mate will increase your teams productivity.
Can it work with WhatsApp and Instagram?
Yes
Can I control what it says?
Yes you will always have control over what Souq Mate says and how it behaves
Is customer information secure?
All data is highly secure and encrypted in accordance with data laws of the UAE and international cybersecurity standards.